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This would have been quite a lovely experience if it wasn't for the staff! Such a shame.
Initially, I tried calling ahead of the booking, got either no response or was put through to voicemail. Once I finally got through I was put on hold for '2 minutes', 5 minutes later still no answer. When we finally got there the receptionist was rude, abrupt and spent most of her time on her personal phone and didn't bother to give us any instructions on what to do. Very poor customer service!
We arrived a little late so our massage was cut short - that's okay, it was our fault. The massages we did haven were really enjoyable and the rest of the facilities were alright too (through small and the jacuzzi was taken over by a hen do). The locker room is TINY! And there is a £3 charge for robes and slippers.
Another member of staff was on reception after we came out from our massage and she was very friendly and helpful, but we didn't see much of her.
I went for a One Night Dinner, Bed and Breakfast Break and have awarded it 4 stars.
I went for a One Night Standard Spa Break and have awarded it 3 stars.
Just what the doctor ordered!!! It was lovely & quiet on the Thursday & only a few people there which was lovely. Staff were attentive and the massage itself was so good, very professional. The relaxing room was lousy as it says & allowed you to totally turn off before & after treatment,plenty of refreshments available.We declined on lunch & had the afternoon tea which was delicious I truly don't think we could have eaten both with the volume!!
The spa facilities were fabulous and very relaxing, The treatments were out of this world and the relaxation room was wonderful. The staff were very courteous, polite and kind. They made us feel very welcome and attended to our every whim.
Although we do have a few grumbles, We did not enjoy eating our light lunch in the reception area without adequate eating facilities. Felt that the price of the day was overpriced for the facilities but not the treatments.
The pool area had children in and we did not find this an enjoyable experience with children dive bombing into the pool and a group of elderly members congregated chatting in the swimming lanes.
We will return again although only for treatments and half day spa until better dining facilities are provided.
All in all we had an enjoyable experience although we look for somewhere that can provide the whole package.
Beautiful setting will defiantly be visiting again.
I went for a One Night Q Hotels Spa Break and have awarded it 4 stars.
The holmer park spa is a lovely place to relax with friends/family, this is my 4th visit and will returning again
A lovely day relaxin, chatting and eating!
I went for a 50% off Exclusive Spa Day with Two Treatments and have awarded it 4 stars.