At the end of the day, the salon customer experience really is king. The better an impression you make on your new clients, the more likely they’ll come marching back through your door when it’s time for another tune-up. That doesn’t mean it’s easy. There’s a lot that goes into making every first consultation a success. Incorporate these four salon … [Read more...] about 4 salon customer service secrets that leave a great first impression on new clients
The five best salons for acrylic extensions in London
The acrylic manicure is sort of heroic. Extensions are added to your fingertips then set in place with cured acrylic. Simple. If you’re a nail biter who’s never experienced that sweet keyboard ‘tap tap’, or just love the look of lengthier tips, you should give it a try. There are a few stellar spots in London creating such glorious nails, so we’ve … [Read more...] about The five best salons for acrylic extensions in London
I tried a £140 facial and this is what I thought
My skin type is pretty standard ‘combination’ – blotchy on a Monday, smooth by the Tuesday, sensitive in parts, oily in others. Though my bathroom shelf is desperate to showcase the trendy products filling up my Instagram feed, my skin is most comfortable slathered in good old Aveeno and nightly dabs of Sudocrem. Eilidh Smith’s SkinWork is a notoriously plush spot … [Read more...] about I tried a £140 facial and this is what I thought
The popular beauty brands your customers actually want to see in your salon
Working out the perfect product stock for your salon is a balancing act of quality, cost and customer feedback – and that last one might be just the most important. There’s a reason you see the same popular beauty brands popping up again and again in stores – customers love them. So, whether you specialise in hair, nails or skin, these are the in-demand brands … [Read more...] about The popular beauty brands your customers actually want to see in your salon
The hair trends to look out for in 2019 (according to the experts)
Here we go – some juicy innovation for you. Our good friends at Wella tend to call the shots when it comes to hair; they’ve got over 135 years experience under their belt, so we’re happy to say that their word is gospel. We headed to their trends update, to discover the latest goings-on in hair technology; from the colours you will most definitely be requesting soon, to … [Read more...] about The hair trends to look out for in 2019 (according to the experts)