Spa Naturel Fitness at Mercure Cardiff Holland House Hotel & Spa Reviews

24-26 Newport Road, Cardiff, CF24 0DD

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Reviews are written by customers after their visit.

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Written by our customers, so you know what to expect at each and every venue.
The spa area is lovely but downstairs is just the leisure centre
The treatment, facilities and the staff were all amazing. Will definitely be visiting again 5*
A birthday present to share with my mum. Overall, the spa experience was brilliant - had a hot stone massage and a manicure afterwards by a lovely girl who talked me through the whole process, then a very tasty Prosecco Afternoon Tea - however, the only downside was the slight abruptness of the first lady we spoke to on arrival. She seemed a little put out that we'd arrived on time for our experience, so didn't explain everything clearly to us. Hence 4 stars, but overall was a fab day!
The treatments and staff were lovely. The cleanliness of the overall spa/pool area was not the best. The changing rooms- there was no mirror next to the hairdryers so you could see what you were doing. And in addition the cord for the actual hairdryer was so short that I had to kneel down to dry my hair. There was no shampoo or conditioner- bring your own. The floor was also extremely slippery and dangerous. The pool was freezing cold and there was a lot of hair in the drains of the pool.
Relaxed atmosphere without any of the snobbiness. Amazing selection for lunch and treatments where perfect