I booked my appointment for 11am but two days before the treatment i got an email from York Hall Spa saying that they changed my appointment till 12. I replied that I can't do it at 12 and I chose 11am for a reason they replied they can't do anything about it and they can't give me any earlier appointments. I did try to call but no one ever answered. I did have to change a lot of my personal arrangements to come for 12 and no one even apologised for this. It's very unlikely that I will go there again .
I have had to reschedule my appointment and Alexander - who works at the York Hall - booked another one for me via email. It has been extremely nice, being my first experience at the Leisure Centre and I am sure I will be back there for more treatments. Staff is kind, everyone is ready to help and explain everything about the services offered.