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Venue rating

4.3

448 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Spa Experience at York Hall Leisure Centre
Spa Experience at York Hall Leisure Centre
York Hall Leisure Centre,
5 Old Ford Road, Bethnal Green, London, E2 9PJ
United Kingdom

Day Spa

Spa Experience at York Hall Leisure Centre
York Hall Leisure Centre,
5 Old Ford Road, Bethnal Green, London, E2 9PJ
United Kingdom

Opening hours

Mon - Fri 11:00 am - 8:00 pm
Sat - Sun 9:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Experience at York Hall Leisure Centre part of Spa Experience   Off-peak
This venue offers discounts on off-peak appointments.

Within the York Hall Leisure Centre in Bethnal Green, Spa Experience is an affordable luxury day spa that offers a diverse range of treatments from traditional thermal therapies to the latest beauty innovations. You’ll find yourself wrapped up in an experience devoted to melting away your stress and tensions and come away looking and feeling your best.

It’s centred on a Thermal Spa Experience, complete with steam room, sauna, ice fountain, hydrotherapy pool and monsoon shower. The perfect environment in which to rejuvenate your mind and body.

If you want to lift your spirits and pamper yourself or a friend, you will be sure of a warm welcome. Bring a little bit of indulgence into your life and expect value for money. This was the 2010 Professional Beauty Awards’ Day Spa of the Year.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 448 reviews

5 stars 220
4 stars 149
3 stars 53
2 stars 12
1 star 14
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (4)
  • Body Exfoliation Treatments (25)
  • Body Treatments (1)
  • Body Wraps (31)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (2)
  • Spray Tanning and Sunless Tanning (32)
  • Steam and Sauna Therapy (48)
  • Face
  • Facials (38)
  • Makeup (1)
  • Fitness
  • Swimming (1)
  • Hair removal
  • Bikini Waxing (2)
  • Brazilian Waxing (63)
  • Hollywood Waxing (60)
  • Leg Waxing (5)
  • Waxing (48)
  • Massage
  • Aromatherapy Massage (3)
  • Bamboo Massage (1)
  • Deep Tissue Massage (22)
  • Face Massage (7)
  • Hot Stone Massage (3)
  • Indian Head Massage (2)
  • Pregnancy Massage (15)
  • Swedish Massage (10)
  • Therapeutic Massage (19)
  • Nails
  • Gel Nails (16)
  • Manicure (13)
  • Pedicure (16)
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Verified review Visited February 2017
Posted 1 day ago
Very thorough manicure with lovely therapist. Ambience a bit off as there was a noisy event going on upstairs at the same time, also staff at reception squabbling.

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Verified review Visited February 2017
Posted 3 days ago
all great!!!always

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Verified review Visited February 2017
Posted 4 days ago
Wonderful facial with gorgeous smelling products! Left feeling relaxed and looking glowing!

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Verified review Visited February 2017
Posted 6 days ago
A lovely place, great ambience, and friendly staff. Although the chair was a little uncomfortable!

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Verified review Visited February 2017
Posted 1 week ago
Brilliant. The lady that did my waxing was really amazing. She gave me really good advice on how to look after my skin.

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Verified review Visited January 2017
Posted 1 week ago
Based on the the reviews, I had great expectations for my pregnancy message. While it was good, it wasn't great. The therapist never dimmed the lights, nor asked me about the level of pressure. I eventually said something but was disappointed that I had to. As for the quality of the massage, it was just okay.

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Verified review Visited February 2017
Posted 2 weeks ago
the treatment felt a little bit rushed, but the quality was good

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Verified review Visited January 2017
Posted 2 weeks ago
They delayed my appointment therefore there wasn't enough time for both treatments. They happily gave me a voucher to use at another stage.

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Verified review Visited January 2017
Posted 2 weeks ago
I was given this spa treatment as a gift from my husband. I'm a new mother & this was the first time I was supposed to get a break from looking after the baby so I could have some me time. The treatments were a facial and a rasul mud body treatment. I booked well in advance and chose exact times for my appointments; I was given the appointment times & the total duration for each treatment when I booked.

Despite having booked specific time slots, I ended up waiting for more than half an hour for my treatment. Once I was finally called in, I was told by the employee doing my treatments that she had back to back appointments & didn't have enough time to sell spa products to her last customer so I had to wait. She then asked me to undress & get ready for my treatment and then went missing for almost half an hour. Nothing in the room was ready; all the supplies weren't prepared. She even left again to go to the loo. We started the treatments one hour late.

The employee started grilling me during the treatments about my ethnicity, religion and all kinds of personal information instead of just letting me enjoy the treatments. She'd ask me questions about my child & then proceeded to lecture me on my parenting (such as her negative opinions on breastfeeding!!!) She then proceeded to tell me her life story & even started showing me photos of her partner (no clue why).

I tried very hard to relax but as I had booked specific times to work around my child & ended up starting and finishing my treatments over an hour late, I spent the time there stressing about if my child was OK & if I needed to end my appointment early because I was clearly going to run over because they were late.

The treatments themselves were actually very good but the entire experience was stressful and not at all relaxing. Spa employees should be professional & not intrusive, chatty, and especially shouldn't lecture their clients!

This was a really bad experience & I don't recommend going to this spa.

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Comments

2 weeks ago
Dear JB

Thank you for your feedback. We value all comments as this helps us evaluate our service. Please email spaexperience-bethnalgreen@gll.org and our management team will respond to your experience personally.

Kind Regards Spa Experience Bethnal Green

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Verified review Visited January 2017
Posted 3 weeks ago
Never disappoints! It is always a great experience. From reception to the treatment. Just wish the Spa had their own low cost prices so I could book more directly with them. I would defenilty prefer that! Highly recomend for any treatment. Has several and all were amazing.

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Verified review Visited January 2017
Posted 3 weeks ago
Relaxing atmosphere, didn't have to wait long to be seen and fantastic treatment.

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Verified review Visited January 2017
Posted 3 weeks ago
I had the Elemis Pregnancy Massage. I have to point out i have had this treatment before at this venue but this time the therapist and treatment were not good. This therapist did not even try to make me feel comfortable or ask how far along in my pregnancy i was. No pillows on the bed to support my bump and back she only placed one between my knees when i turned to my side. i had to ask for pillow to support my bump and when she saw me struggling to place it correctly she did not assist. On numerous occasions i had to tell her to ease up on the pressure it was too much, yet it didn't change and was not relaxing at all, i was concerned with the amount of pressure she was using especially as i'm in my third trimester.

For the face massage my face was soaked in oil it was not pleasant.

After the treatment the bed was not lowered so difficult to get off the bed when the therapist is not in the room, she did return only to start clearing up the room whilst i was changing felt like it was to tell me to hurry up. Such a shame as my last therapist was so lovely and the treatment was spot on. When you book a treatment like this venues must understand your needs.

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Comments

2 weeks ago
Dear Anonymous

Thank you for your feedback. We value all comments as this helps us evaluate our service.
Please email spaexperience-bethnalgreen@gll.org and our management team will respond to your experience personally

Kind Regards
Spa Experience Bethnal Green

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Verified review Visited January 2017
Posted 4 weeks ago
Great service

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Verified review Visited January 2017
Posted 1 month ago
My appointment wasn't in the system for some reason, but Irina was able to do my wax anyway. Definitely recommend her as a therapist.

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Verified review Visited January 2017
Posted 1 month ago
I had a Elemis Peaceful Pregnancy Massage and have awarded it 5 stars.

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Verified review Visited December 2016
Posted 1 month ago
As ever the treatment from Irena was great, the best waxer in town. But unfortunatley for the second time in a row the spa had run out of hot wax... so I couldn't have the full treatment. I'd suggest ringing up before to check a. What therapist you have and b. They actually have the products they need!

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Verified review Visited December 2016
Posted 1 month ago
Professional and fantastic service

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Verified review Visited December 2016
Posted 1 month ago
Unfortunately I learned when I arrived that they had run out of hot wax, so I had a strip wax, which was painful! The staff weren't very apologetic and offered barely any compensation for the inconvenience.

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Verified review Visited December 2016
Posted 1 month ago
The massage was very relaxing and the lady who did it made me feel comfortable.

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Verified review Visited December 2016
Posted 1 month ago
I had three treatments when visiting the spa, the first was the deep tissue massage which was fantastic and very relaxing. Next was the pedicure which was great except for having to lay on the bed and having to soak your feet in a bowl, next was a pedicure which was done whilst laying/sitting up on the bed.

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