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Venue rating

4.2

490 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Spa Experience at York Hall Leisure Centre
Spa Experience at York Hall Leisure Centre
York Hall Leisure Centre,
5 Old Ford Road, Bethnal Green, London, E2 9PJ
United Kingdom

Day Spa

Spa Experience at York Hall Leisure Centre
York Hall Leisure Centre,
5 Old Ford Road, Bethnal Green, London, E2 9PJ
United Kingdom

Opening hours

Mon - Fri 11:00 am - 8:00 pm
Sat - Sun 9:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Experience at York Hall Leisure Centre part of Spa Experience   Off-peak
This venue offers discounts on off-peak appointments.

Within the York Hall Leisure Centre in Bethnal Green, Spa Experience is an affordable luxury day spa that offers a diverse range of treatments from traditional thermal therapies to the latest beauty innovations. You’ll find yourself wrapped up in an experience devoted to melting away your stress and tensions and come away looking and feeling your best.

It’s centred on a Thermal Spa Experience, complete with steam room, sauna, ice fountain, hydrotherapy pool and monsoon shower. The perfect environment in which to rejuvenate your mind and body.

If you want to lift your spirits and pamper yourself or a friend, you will be sure of a warm welcome. Bring a little bit of indulgence into your life and expect value for money. This was the 2010 Professional Beauty Awards’ Day Spa of the Year.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 490 reviews

5 stars 238
4 stars 164
3 stars 57
2 stars 14
1 star 17
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (6)
  • Body Exfoliation Treatments (30)
  • Body Treatments (1)
  • Body Wraps (34)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (2)
  • Spray Tanning and Sunless Tanning (35)
  • Steam and Sauna Therapy (48)
  • Face
  • Classic Facials (43)
  • Eyebrow & Eyelash Tinting (1)
  • Eyebrow Waxing (2)
  • Facials - Men's (1)
  • Makeup (1)
  • Fitness
  • Swimming (1)
  • Hair removal
  • Bikini Waxing (4)
  • Brazilian Waxing (69)
  • Hollywood Waxing (64)
  • Ladies' Leg Waxing (8)
  • Ladies' Waxing (52)
  • Massage
  • Aromatherapy Massage (3)
  • Bamboo Massage (2)
  • Deep Tissue Massage (25)
  • Face Massage (10)
  • Hot Stone Massage (8)
  • Indian Head Massage (2)
  • Pregnancy Massage (21)
  • Swedish Massage (10)
  • Therapeutic Massage (19)
  • Nails
  • Manicure (14)
  • Pedicure (18)
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Verified review Visited May 2017
Posted 2 days ago
very basic not many facilities

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Verified review Visited May 2017
Posted 5 days ago
Great Spa. Very relaxing.
But there's no pool :(

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Verified review Visited May 2017
Posted 1 week ago
Friendly and professional therapist. Clean and comfortable treatment rooms.

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Verified review Visited May 2017
Posted 1 week ago
It was an absolutely terrible experience. The massuse was 5-10 minutes late and appeared to want to get the treatment done as soon as possible.
She explained the treatment up front but upon seeing I was in a full face of make up, did not advise me to take this off (of all of the massages I've had before this has also not been necessary). Despite the fact that this treatment is offered at a spa, you don't have use of spa facilities, so you are coming in off the street and leaving to go back outside.
The masseuse absolutely drenched my body in oil, to the point that I was uncomfortable. I presumed this was just going to be in my body but she then did the same thing to my face and started to rub the oil into my eyes, despite the fact I had mascara on that hadn't been removed. I had to ask her to stop. She then started on the head massage without washing her hands, which ended up leaving me with soaking wet hair, except not water wet, but laden with grease. Upon seeing this at the end of the session, I was appalled. I have never ever experienced something like this before, where I ended up completely greased, make up smeared around my face and hair laden with grease. I asked her where I could take a shower and was told I was not supposed to.
Very upset, I asked to see the manager and asked her what her thoughts were on being asked to leave looking like I was - make up smeared everywhere and hair wet from oil and she said she would not be happy and not expect that kind of treatment, yet her level of care for rectifying my dissatisfaction for non existent. She said the best she could do was offer me a shower.
At the same time as I was complaining, another lady was also cancelling her treatment as she had been left waiting with no one attending to her for 15 minutes and was furious.
It is a really badly run establishment and the staff simply don't care about creating a nice experience. Even when I was clearly very upset, the manager in question didn't care. The treatment itself was not only lazy and inappropriate, but the technique was shoddy. The whole experience centeres around rubbing excessive oil into the skin rather than kneading any knots or tension. I came out more stressed than when I left, looking hideous and feeling completely mugged off. A truly terrible experience that I wouldn't recommend to anyone.
And I have a feeling this wasn't a one off.

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Verified review Visited February 2017
Posted 1 week ago
a bit expensive! but very good

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