Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
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3817 reviews
This could have been a much nicer experience but let down by a rude staff member who bossed me about and repeatedly insulted my appearance!
I have had much better experiences here before though - and better haircuts and colour - just don't ask for Reena!
The salon was easy to find and had excellent facilities, including laptops and a wide selection of magazines, snacks and beverages. The therapist selected two shades for my half head of highlights which were both flattering and in line with the overall effect I had asked for. I would definitely recommend this salon.
I was pleased with the end haircut but the experience overall would not have been worth full price.
The venue itself was nice and they used my favourite products (Kerastase).
They have a cool waiting area with ipads, where you can help yourself to refreshments but there weren't that many magazines.
I had a free treatment with my voucher but they didn't talk through the different options or let me know which one I was getting. When the treatment was getting washed off they didn't use a towel and lots of the water dripped down my neck to my back.
I was pleased with the final cut though which is the most important thing but I will not be returning there to pay full price as I don't think it is worth it.
Really friendly staff and I was really pleased with my highlights and cut. They listened to what I said and what I wanted and I left feeling I got what I was looking for.
I bought a voucher for a haircut and treatment with a free bottle of hair oil. The stylist was quite reluctant to give me the style that I wanted and it ended up being more of a trim than the haircut I wanted. At the end I had to ask for my hair oil, which turned out to be only 5ml. Is this a sample that they are giving out? I am very unhappy with the service provided and the lack of interest in seeing me return for another treatment. I am used to receiving substandard services from other deals but I expected more from Lisa Shepherd as this is supposed to be a reputable salon.
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