Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
Check availability and book onlineReviews are written by customers after their visit.
3815 reviews
This was a funny experience. There was a great customer relaxation area that I was pointed to. I had to then make my own drinks etc. This was fine but it felt a bit impersonal and no one gave me a welcome. The haircut itself was great, but it's a large salon and I didn't feel special, lol. The magazines were also a bit naff ;) Maybe it's me, but I do like to feel pampered - or at least like I matter! x
Verified review
Lovely salon - very friendly & well trained stylists.
I've been here a few times now & always felt looked after & the stylists have always listened to what I wanted. They also have a great chillout area that you can wait in (or while your colour takes effect) with tea/coffee/ magazines & even ipads!
Very nice atmosphere and space and the staff is looking after you. They take time with you to understand what you want and advise you. On the top they offer you a nice drink! Always nice ;-)
Verified review
The haircut was good, I really didn't want too much taken off the length and the stylist took that on board unlike other hairdressers I've been to. He also advised me on the style of my hair as I was unsure about how much to have taken off the layers. The blowdry was great and my hair feels really smooth. I don't think it was worth the face value price as there was nothing particularly special about it, but didn't mind this time since I had a half price voucher.
I went back to Lisa Shepherd because I enjoyed my first visit and the price was reasonable - £75 for full head highlights (with 50% introductory discount)
I've recently received a text message with 30% off any service for all customers and decided to take advantage of it.
I asked specifically for a stylist of level 1 or 2 (i wanted to have a trim and wasn't too bothered about a highly qualified stylist) and the lady on the phone confirmed there was one available the following week. She booked me in with a stylist level 2.
At the end of my cut&blow dry session they charged me £10 more than what was quoted initially. Appatently the stylist appeared to be of level 3, not 2 as they'd told me on the phone.
I don't mind paying more to a good professional, but I find it very sneaky to assign a higher level stylist without you even knowing it.and you have no choice but pay more in the end. In addition, I must admit that she wasn't even THAT great!
disappointed
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