Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
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3821 reviews
My hair looks amazing, the colour is beautiful, my stylist Jamie was so nice, really friendly, listened to what I wanted, made great suggestions to rectify the problem with my existing colour, was realistic about what was achievable and made me feel super relaxed, The salon is trendy and relaxed, love the self service drinks in the chill out area, it would have been a full 5 * review from me Apart from an initial mix up that I felt was not handled well by the young receptionist who was very dismissive and defensive, first impressions are everything and this attitude put me off a little to begin with, ( I appreciate that mistakes happen, but little tip you can't blame the customer for a mix up with the diary, also expecting that every one is local and has lots of time is a mistake, ask questions and try to find a solution, don't just blame the customer, attitude is everything a more positive approach to rectifying problems will give you a more positive response that being said it was inexperience talking not genuine bad service, and every effort was made by the the salon manager to accommodate me) my hair experience was absolutely spot on! When I'm next in London I'll defiantly come back, Thank you so much x
Styled by Jamie
Lovely blow dry from Lauren - she was attentive but not too talkative and was happy to work around me filling out paperwork! When I mentioned that I was having the blow dry for an event that evening she took extra care securing the hair in place with back combing and extra product, a really nice touch. Shame the salon wouldn't let me tip by card as I was in a rush and didn't have time to withdraw cash.
Usually quicker service than what the duration of the procedure is; but I guess that can be positive thing for busy people. Good quality pedicure
Great treatment and staff were friendly. The only thing was my booking was missing when I first arrived due to it not transferring from Treatwell app successfully. However they managed to move things around so I could come back in peak time for the same price.
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