No atmosphere and no welcoming. No one one duty. It was meant to be a 50minute massage and yet was only 45 minutes.
No level of real care and a bit disappointed if honest
Quite disappointing to be honest- spa area is pretty dingy (given this is a 4 star hotel we expected much better). More than 5 mins of the massage time was taken up by filling in more forms meaning we were late going in, but it was still stopped at the original time. Never asked how the pressure was and came out wishing we'd gone somewhere else.
The changing rooms were not only unisex but worse than a council swimming pool. Dirty floor and not enough lockers. There was no luxury at all which you would expect for a spa experience. I certainly would not recommend.