Guildford Manor Hotel & Spa Reviews

Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE

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Reviews are written by customers after their visit.

4.0
1472 reviews

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Written by our customers, so you know what to expect at each and every venue.
The staff were very nice but things were unclear and we were given the wrong opening time for the spa, so we came down after it had already closed. That was really annoying because we paid for that specifically. The dinner was nice and we thought it would was 2 for £25 as advertised but we were later told that that only applies outside of weekends. The room was nice but there was no phone/sign for room service, and with thin walls you could hear every conversation in adjacent rooms.
Unfortunately I was unable to get my treatment as it was the following day. I left after half an hour of arriving at Guildford manor due to the standards that I found unacceptable.. the hotel is filthy, messy, dated and my room smelt like someone had died.. I obviously complaint and was told I had an upgrade already so that was pretty much the best it would get.. after a 3 hour drive there I decided to leave and I was refused a refund and even though I cancelled treatments again no refund ..
Great overnight stay, would definitely recommend.
Wonderful experience which allowed me to relax, unwind and the therapist was good although she did not ask me how the pressure was.
I loved our stay at the Hotel - it’s a lovely place, we had a nice room, the grounds were great and we generally enjoyed the atmosphere there. The Spa is a little on the run down side, though, with showers only drizzling and the pool area neglected. The outdoor pool, however, is brilliant! Food in the restaurant wasn’t great, but the atmosphere was. Breakfast was good. Our treatments would have benefitted from better communication - it was delivered in complete silence. Would come back though.
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