The venue is not disability accessible in any way. Stairs are everywhere, we were on the first floor with about 30 steps but the view made it worthwhile, as room 33 has dual view windows of the front gardens and the side field. The food in the restaurant was very nice. But as I said the lack of access to the pool was not good. Luckily the outside pool was heated and had steps and a handrail to get in and out, plus the weather was ok too. I’m not in a wheelchair only use a walker.
I booked a Spa Afternoon with treatment inc afternoon tea, as a treat for my sister’s birthday that day.Unfortunately communication from the off was very poor. When we arrived they had without advising us, brought forward by 30mins the first treatment, so it all felt a bit rushed at the start. The facial though was very nice. Sadly the spa facilities were very tired, inc the unisex changing room & pool area. A total refurb is needed inside, but the outside area was ok. Afternoon tea was good.
I appreciate I got what I paid for as it was a bargain to get the Spa, 50 minute Swedish massage and afternoon tea for 1 price, but the Spa facilities themselves are looking very tired and in desperate need of an update. The hydro pool which was why I was there, as I needed it after walking a marathon, was a bit of a let down as not all the jets were working. The changing rooms are definitely in need of a refurb. However, the treatment with perfect and the afternoon tea was exactly as expected.
Myself and my daughter stayed at the hotel for a night bed and breakfast spa. The hotel grounds and decor was beautiful and stunning. The spa was okay however I’ve never been to a spa where they serve drinks in the pool area and jacuzzi etc . The outdoor pool area was taken over by a group of guests just drinking continuously for over three hours being served numerous cocktails and beers not affording anyone else time to go in there without feeling intimidated. Overall okay