The therapist was male and we were not asked if we were comfortable with this or not. My friend and I were in a treatment room together. Again we were not given a choice about this. Unfortunately both therapists smelled very strongly of nicotine and tobacco both on their hands and their breath which was off putting in terms of sensory and physical relaxation. The products did not feel luxurious. The treatment room was cold and worn. The whole ambience was off for me.
We stayed here last night and it’s such a shame, because the venue and grounds are absolutely beautiful. The pool area and outdoor jacuzzi are stunning, and the young lad serving drinks there was a lovely touch — friendly, attentive, and a real highlight of our stay.
Unfortunately, that’s where the positives ended. Our room was insect-infested — we found around 20 live and dead ladybirds along with other insects. It was really unpleasant and made it impossible to relax.
Out door pool was amazing with the autumnal trees and setting sun. Indoor facilities good too (jacuzzi, pool, steam room and sauna - although there was a bit of litter lying about)
The massage experience wasn’t so good. Slightly delayed start as there was no one on the desk. The atmosphere of the room wasn’t great and the therapist seemed to have a cold, which meant heavy breathing and sneezing throughout. Not his fault - but I think I would have rather had my appointment cancelled and refunded