Great location.
Room was nice and comfy.
Staff were pleasant.
Massage was good and staff were efficient.
Food was food, breakfast options were sufficient and very good quality.
It was a lovely day when we arrived, the pool was very busy outside, and seating/deck loungers were limited.
Room wasn't ready on time, and to wait for 30 minutes for it to be ready - On departure day, we asked if we could use the facilities after check out time of 11am, answer was a straight no.
Had a lovely morning chatting with a friend. The venue was not great. dont like the shared changerooms. Changerooms are old and dingy. Floor was dirty in changing cubicle. someone has messed yellow liquid in the floor.
When going in for treatment. The treatment room smelt like old wax. Equipment on counter looked broken and damaged.
when asked to lay down on traetment bed the frame where you place your face was full of foundation and there was hair around the frame. I felt uncomfotable.
Lovely Spa afternoon session and tea. Staff really friendly and helpful. Amazing location and spot in the Surrey Hills. Beautiful outdoor spa pool and sun deck with loungers, nice pool and jacuzzi indoors. Only thing that lets it down were the changing rooms, unisex and in need of an update. But if you overlook this, it's a really good value spa experience and we were able to totally relax.
Afternoon tea was great - delicious, fresh scones, great cakes!