I have been coming to this hotel for a few years and when it was first updated the whole place was terrific. However, the hotel looks amazing from the outside but a few years after the refurbishment I found that the cleaning could be better, especially around the window seals. There were bits on the stairs and some of parts of the hotel needed a few paint touch ups
On the plus side, the staff were very accommodating and friendly and we were able to use the facilities within the hotel early.
My facial with Vivian was lovely, really relaxing and the pressure good on neck and shoulder massage. She was very friendly and made it a good experience.
Hairdryers in changing room could do with an upgrade, took ages to dry my hair.
Area around the pool slippery, husband slipped over onto his bottom
There was a power outage at the venue, leaving it without electricity. Unfortunately, we were not informed of this in advance, so we made a three-hour trip only to find that none of the facilities were operational, including the gym, sauna, steam room, jacuzzi, air conditioning, and lighting.
It was extremely disappointing that we were not contacted beforehand, as this would have saved us a wasted journey.