Fountain Beauty & Wellness - Canary Wharf Reviews
15 Hertsmere Road, Docklands, London, E14 4AW
Check availability and book onlineReviews are written by customers after their visit.
1780 reviews
Really good massage but they were 20minutes late.They did call me but only about 10mins before the appointment and by then I was already on the way.
Deep Tissue Massage
Good massage, well priced, will go back again. Ambience needs improving.
Deep Tissue Massage
Zhu is excellent highly recommend for acupuncture and also cupping . I have had almost 3 weeks of treatment for a really bad back and I'm getting mobile again ;)
Treatment by Dr Yang•Acupuncture
Unfortunately I have to say I had a terrible experience at this spa. The masseuse spoke pretty much no English and so before starting asked me no questions on how I would like the massage, which areas to focus on etc, this did however not bother me too much. When she began it was anything but relaxing, 'massaging' me in a very painful and uncomfortable way and I had to ask her to stop a few times as it hurt so much! It felt like she didn't really know what she was doing! When she finally moved onto massaging my back with oil, and not through a towel, she was very fast and vigorous, I tried to tell her I wanted a more slow and relaxing massage (less poking, pinching and hitting) she had no idea what I was saying and had to call in a man from reception, I explained to him and he translated to her, I lay back down ready for my relaxing massage to begin...nope, exactly the same! After massaging my back with oil she got a load of rough paper towel and roughly scrubbed off the excess oil. After she briefly massaged the back of my legs through a towel and pinched my arms a bit, she asked me to turn over and sat me up right, without warning she moved the towel covering my front to put over my back, making my bra fall off which I found quite embarrassing. She then straddled me from behind and put her left leg around my body I'm guessing the start of more pain, this is not something they'd ever do in a Swedish massage and definitely not something I wanted her doing so she just massaged me sat upright through the towel for a bit and then told me it was finished to my relief as, I was hating every second of it by now. I asked her if she could ask the mananger to come in pointing at the door and saying man so she could understand. When he came in i explained that I was not happy with the massage and he said she could give me an additional 5 minutes more so she could focus on the area she had missed, I definitely did not want the massage for a minute longer, I explained I did not want this and eventually he offered me a 20 minute massage voucher for another visit, I accepted this but now feel I should have pushed for a refund!! After leaving the spa I had a painful and very stiff neck which makes me believe even more she didn't know what she was doing. I have had a lot of Swedish massages and never ever felt to complain before, but I was left really angry that I had wasted money on this painful horrible experience. There a lot of masseuses here so can't speak for the rest of them but I really think their staff need to have a better level of understanding English to ensure the client gets the experience they are looking for!
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