I am reviewing based in my past two years experience at Chez Stephan which has been quite mixed. Generally I am impressed by the value but in a way, you get what you pay for. The colour of my balayage has always been just off the mark. I even paid for an ashy toner one time and it didn't make any difference so I did it myself at home with more success. I have never complained about the colour and I have been asked if I was happy so cannot blame them as they were doing what they could to make sure I was happy. I kept coming back due to the value, but now that they no longer offer the same deal, I won't return as I know that I can get better elsewhere for the price. Staff are always very friendly, including owner Stephan. The place is very clean though it's often empty hence giving a lower rating for ambiance.