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Venue rating

4.5

302 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Chez Stephan Hairdressing Studio
Chez Stephan Hairdressing Studio
26 Lacy Road,
Putney, London, SW15 1NL
United Kingdom

Hair Salon

Chez Stephan Hairdressing Studio
26 Lacy Road,
Putney, London, SW15 1NL
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat 9:00 am - 7:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Chez Stephan Hairdressing Studio part of Redken Stockist   Last minute
This venue offers discounts on last minute bookings.

Your hairdressing studio, wine agent and art gallery in London!

Chez Stephan is a well-established, independent salon with a unique character, that offers you a service tailored to your needs and desires, providing a relaxing and welcoming atmosphere. Our highly qualified stylists are perfectly placed to advise you and work with you to achieve your perfect look! We value the satisfaction of our customers extremely highly and have a loyal returning customer base to show for it.

Our salon is modern, with lots of light and a beautiful courtyard garden at the back, perfect for relaxing with a drink while you wait on a sunny day. Apart from the usual tea and coffee, we also offer a large selection of wines, with wine and champagne bottles displayed all over the salon, making for a unique decor! Enjoy a complimentary glass before, during or after your hair service!

With the enthusiasm and tireless efforts of its talented team of stylists and artists, Chez Stephan is quickly becoming the place to be in London!

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Services

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Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 302 reviews

5 stars 181
4 stars 87
3 stars 21
2 stars 5
1 star 8
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Balayage (37)
  • Blow Dry (181)
  • Brazilian Blow Dry Keratin Treatment (9)
  • Hair Colouring and Highlights Treatments (89)
  • Hair Conditioning and Scalp Treatments (50)
  • Hair Consulting (72)
  • Haircuts and Hairdressing (168)
  • Men's Haircuts and Hairdressing (3)
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Have you been here? Write a review
Verified review Visited April 2016
Posted 4 hours ago
I had a Executive Blow Dry and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 4 hours ago
I had a Block Colour, Ladies' Wash, Cut & Blow Dry and have awarded it 4 stars.

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Verified review Visited April 2016
Posted 4 hours ago
Great experience, love the hair colour and the keratin treatment was really good. Definitely would recommend.

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Verified review Visited April 2016
Posted 1 week ago
Amazing value for money. Great colour and lovely staff

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Verified review Visited April 2016
Posted 1 week ago
I had a great experience at Chez Stephan, they were friendly, helpful and provided an excellent service. I had a half head of highlights, cut and blow dry, as well as a treatment and all were fantastic and within the 2 hour time slot! Something that is a rare treat. The hairdressers itself was lovely with wine bottles you can buy if you so wish... I was offered tea, cordial and wine... It was 10am so I went with tea then cordial. Both were great. I've had los of compliments on my hair since. I couldn't recommend this place enough.

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Verified review Visited April 2016
Posted 2 weeks ago
Went for a wash cut and blowdry and was happy with the result. The hairdresser was really attentive and was careful to understand what I wanted before cutting and styling my hair.

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Verified review Visited April 2016
Posted 2 weeks ago
I had a Half Head Highlights with Cut & Blow Dry and have awarded it 5 stars.

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Posted 2 weeks ago
Nice & Friendly salon with a character, Never been disappointed with my color or cut.

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Verified review Visited April 2016
Posted 3 weeks ago
I had a Wash, Cut & Blow Dry with Mask and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 4 weeks ago
I had a Half Head of High Lights with Cut & Blow and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 1 month ago
Nice conversation & good service.

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Verified review Visited March 2016
Posted 1 month ago
Very friendly staff

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Verified review Visited March 2016
Posted 1 month ago
Fantastic salon, I will be back!

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Verified review Visited March 2016
Posted 1 month ago
I had a Ladies' Wash, Cut & Blow Dry, Balayage Dip Treatment & Blow Dry and have awarded it 5 stars.

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Comments

1 month ago
Thank you Tanya!

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Verified review Visited March 2016
Posted 1 month ago
Terrible! This was my first and last visit to this establishment. I booked for a last-minute blow dry. Good online booking experience - I was seen within 30 minutes of my contact - but everything else was appalling. How could a blow dry go so wrong? I hear you ask - my thoughts exactly! The stylist was clearly a trainee but appeared to have no guidance or training. Hair washing was poor, water temperature variable and right side of head was barely wet. Styling brushes were filthy and appeared to have had about a week's worth of clients hair embedded within the bristles. When I brought this to the attention of the stylist he said he always used the brush in such a condition and began to remove the hairs and debris by brushing through with another similarly filthy brush. I intervened and suggested that water and soap should be used that this was usual practice and without such attention to cleanliness that he risked harming clients. A senior colleague offered her brush which appeared cleaner but was still unacceptable - she stated that she had washed it the previous evening but that there had been several clients that day and so there were hairs embedded in the bristles. There did not appear to be any sterilizer in use and given the comments from staff and the condition of the brushes use of such equipment appeared alien to the salon. The blow dry itself was terrible and could only be described as incompetent. Blow drying a straight short Bob should not be a challenge - but it was for this stylist, although as he was in training the fault lies with the management for failing to ensure that staff have the appropriate supervision and support to deliver a competent service to customers. I needed to advise the stylist that the volumising agent should be applied whilst the hair was still wet - by this time my hair as almost dry. When the hair was dry in an effort to introduce more volume (which was not required) he began to back-comb!! i.e. to introduce tangles to the underside of the hair - a practice known to damage hair and not generally required for a Bob. When it was finally finished the amount of static introduced to my hair meant I had to re-do when I got home. I was charged £23.00 (which included a 50p debit card fee) for the fiasco - the manager had the audacity to enquire whether I would like to pay an additional £100.00 for 5 more sessions at the reduced loyalty rate of £20.00 - surely a joke! Any manager aware of the poor service, as this one was, would have apologised and offered a reduction or no charge. I regularly have my hair done in hairdressing salons and so can compare standards - this was the worst by a long way. I question the origin of many of the reviews for this salon as the ratings provided in no way reflect my experience.

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Comments

1 month ago
On behalf of Chez Stephan I would like to apologise for your unpleasant experience when visiting us for your blow dry.
We would like to reassure you that we have a cleaning routine as regards our utensils and that every one of our reviews is authentic. It is unusual for our clients not to be satisfied, however we take feedback of this kind very seriously.
We would like to offer you a free blow-dry and have sent you the details by email. All the best, Chez Stephan.

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Verified review Visited March 2016
Posted 1 month ago
I had a Full Head Highlights/Lowlights with Cut & Blow Dry and have awarded it 5 stars.

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1 month ago
Thank you Raquel!

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Verified review Visited March 2016
Posted 1 month ago
Great ambience, the staff was very nice and helpful - explained what's possible do to with my hair and why and helped me choose the best haircut. Very friendly throughout.

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Verified review Visited February 2016
Posted 1 month ago
Blow dry was amazing as I have think curly hair and was abit worried .
The stylist did a fantastic job . Lovely blow dry very happy

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Verified review Visited March 2016
Posted 1 month ago
Excellent last minute hair cut. They did a fantastic job and I will certainly be coming again. Inna did exactly what I wanted and I was very pleased indeed. Thanks!

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Verified review Visited March 2016
Posted 1 month ago
I had a Executive Blow Dry and have awarded it 3 stars.

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