The Wax Bar Belfast Reviews
585a Lisburn Road, Belfast, BT9 7GS
Check availability and book onlineReviews are written by customers after their visit.
90 reviews
really nice experience with Kathleen super professional and lovely will be back :)
Hard Gel Extensions & Overlays
Verified review
Kathleen was lovely and professional. Definitely be back.
Hollywood Waxing
Verified review
Very kind girl who was reassuring and experienced
Hollywood Waxing
Verified review
Really good experience at the Wax Bar - lovely staff and really quick and good service. Thanks so much!
Nail or Gel Polish Removal
Verified review
I was a regular customer and had an appointment this morning and it was cancelled. Now I am not complaining about that I understand it was an emergency and I hope everything is OK but I am disappointed in the customer service .
I travelled there and waited it was time wasted for me. And again I say this is not against any of the therapist as they are great and the reason I go but when rang and asked to rearrange I explained I was on holiday tomorrow so I can't come this week. I got replied with "ok sorry" I have worked in customer service for many years so I do know how to treat customers. I asked was I not getting compensation for travelling down wasting my time and now my waxing not being done before my holiday, she said there is nothing I can do. I understand that they can't get me in today but was there an offer or a discount or invited back when I return from holiday? No! I told the girl I was disappointed in thr customer service and all I got was sorry there was nothing she could do.
This does not show a good company ethic towards customer service and to retain customers.
* yes I will email you but to be clear this was not a complaint about the cancellation it was a complaint about the customer service I received.
Contact
Discover
88b55ef6-7cc8-4f6f-ae96-40b0f9466e18