The Wax Bar Belfast Reviews
585a Lisburn Road, Belfast, BT9 7GS
Check availability and book onlineReviews are written by customers after their visit.
91 reviews
So happy with my treatment, the therapist used the new Harley wax and it was so quick and virtually pain free! I was in and out in no time with great results 👍🏻
Going to a new waxing place is always a bit daunting but Beth was amazing and made the whole experience so comfortable. The place is super tidy and everyone is so kind!
I was a regular customer and had an appointment this morning and it was cancelled. Now I am not complaining about that I understand it was an emergency and I hope everything is OK but I am disappointed in the customer service .
I travelled there and waited it was time wasted for me. And again I say this is not against any of the therapist as they are great and the reason I go but when rang and asked to rearrange I explained I was on holiday tomorrow so I can't come this week. I got replied with "ok sorry" I have worked in customer service for many years so I do know how to treat customers. I asked was I not getting compensation for travelling down wasting my time and now my waxing not being done before my holiday, she said there is nothing I can do. I understand that they can't get me in today but was there an offer or a discount or invited back when I return from holiday? No! I told the girl I was disappointed in thr customer service and all I got was sorry there was nothing she could do.
This does not show a good company ethic towards customer service and to retain customers.
* yes I will email you but to be clear this was not a complaint about the cancellation it was a complaint about the customer service I received.
I recently had a bikini wax with Rachel and it was absolutely amazing. It was my first ever wax and she made me so comfortable chatting away about the holiday I was going on. She was very professional and I am so happy with the results. I will definitely be back.
I had two appointments recently in the new Belfast branch. One week I went for brows and next for bikini wax. Both times I was very happy with the results. The booking system is really easy to use. The girls who done my waxing were friendly and knew what they were doing. Zara really put me at ease when doing the bikini waxing and Jamie-Leigh really sorted out my lockdown brows.
Would recommend and will be back.
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