Good Afternoon,
I am contacting you with complaint regarding a booking on the “Spa Day Pass Access 3 Hours” via Treatwell Ltd for Saturday 3rd August.
This was booked as a last minute afternoon trip for my girlfriend and I via lastminute.com and Treatwell.
When we arrived at the spa we were told by your only member of staff that no robes or slippers were available, I questioned this as it immediately got the experience off to a poor start and your member of staff simply said something along t
Excellent spa and service. However the spot lights weren’t on at the pool so was darker than usual. Customers should be aware the hydra pool is lovely but small. Overall nice spa