The actual spa treatments and staff were top notch: the food was average and unassuming: the homemade scone and quiche were delicious: the actual facilities for changing/ steam/ sauna/ swimming pool is dated, dirty and paint peeling. Mould on ceiling in shower, glass doors and surfaces filthy- to point I did say something and took photos: I didn’t use sauna/ jacuzzi at all after that. It really has deteriorated since my last visit. The spa treatment side was impeccably clean, professional and bespoke. Let down by lack of overview. I had to fill hot water urn, no sugar in caddy, coffee pot half full when I arrived and not replenished, saw no staff to ask, just not the standard I’d come to expect- there is slot of competition around here now and priced similarly.
This was my third visit to the Secret Spa with my sister in law as a birthday treat. We arrived at 10.00am due to longish journey but were pleasantly surprised to still be able to have breakfast treats. It was very quite and we felt we had the whole spa to ourselves, certainly the swimming pool which was empty most of the day. Lunch was in a lovely room on our own with fantastic afternoon tea and prosecco. The massage was a dream and sister in law said it was the best birthday present ever!