I thought the venue was good for my party as it wasn’t too far and accessible. It’s not expensive and they have good offers. The ladies carrying out the treatments were pleasant and informative. The fridge in the main room was dirty, the door seal was dirty. The tea and coffee facility was ok but could do with a dish washer as washing cups in the sink that a lot of people have used I think is not very hygienic. More cups needed. The venue could do with updating and a lock of paint.
On this occasion, it was a birthday treat. The whole experience was great from start to finish. The staff are lovely, the treatment was great and the afternoon was very relaxing.
First visit to Secret Spa for a spa day would definitely return
Disappointed nobody at reception on arrival, a note on the desk advising staff were with clients in treatment rooms and perhaps guidance as to where to wait or giving a specific arrival time when day guests could arrive when staff are available to welcome them and show them round would be advantageous.
The Running Fox Afternoon Tea is a nice addition to the day but giving guests the opportunity to choose menu options would be nice