Treatwell
The simple way to book beauty anywhere.
Download our free Treatwell app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.7

197 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
The Cocoon Rooms
The Cocoon Rooms
1 Upper Ham Road,
Richmond upon Thames, Surrey, TW10 5LD
United Kingdom

Salon

The Cocoon Rooms
1 Upper Ham Road,
Richmond upon Thames, Surrey, TW10 5LD
United Kingdom

Opening hours

Mon Closed
Tue 10:00 am - 9:00 pm
Wed 10:00 am - 4:00 pm
Thur 10:00 am - 9:00 pm
Fri - Sat 10:00 am - 6:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

The Cocoon Rooms

Step inside The Cocoon Rooms and find yourself in a world seperated from the garish lights and harsh sounds of the world outside. Step inside a place where serenity and calm are in abundance.

The Cocoon Rooms founder Sarah Roussinov has drawn on her wealth of experience in the spa and beauty industry to come up with a destination salon that combines amazing treatments with results driven products.

These treatments are performed with great skill, by experienced and knowledgeable therapists who appear to love what they do so much, they really are a credit to the company.

See more
Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.7

Venue rating

Based on 197 reviews

5 stars 136
4 stars 50
3 stars 9
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Cellulite Treatments (1)
  • Endermologie Lipo-Massage® (2)
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Beauty Treatments (1)
  • Eyebrow and Eyelash Treatments (3)
  • Eyebrow Threading (1)
  • Facials (23)
  • Hair removal
  • Brazilian Waxing (6)
  • Hollywood Waxing (14)
  • Waxing (5)
  • Massage
  • Deep Tissue Massage (92)
  • Face Massage (8)
  • Lymphatic Drainage Massage (1)
  • Pre and Post Natal Massage (4)
  • Reflexology (1)
  • Stone Massage Therapy (16)
  • Therapeutic Massage (28)
  • Nails
  • Gel Nails (3)
  • Manicure (2)
  • Pedicure (13)
Show more
Have you been here? Write a review
Verified review Visited May 2016
Posted 6 days ago
Fantastic massage as always, and lovely venue in a great location. Left feeling incredibly relaxed. Highly recommend!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited May 2016
Posted 1 week ago
Best massage i've had, and wonderful place and staff! I'll be back for sure.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited May 2016
Posted 1 week ago
The treatment was amazing, so professionally done. I will definitely go back again

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2016
Posted 1 month ago
I had an amazing and very relaxing experience.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2016
Posted 1 month ago
The wax was fast and therapist was so lovely!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 1 month ago
I had a fantastic Stone Massage, it was my first one and would highly recommend it, staff was lovely, had a bit of trouble when booking via Treat well, booked a massage for myself and my husband for 10am, they separated this booking one for 10am and the other for 11.15am, we were not happy so my husband missed out, Cocoon room staff was very helpful but it did spoil the whole experience for us

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 1 month ago
I had a Waxing and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 1 month ago
Lovely!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 2 months ago
Brilliant, positive experience. Thank you

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 2 months ago
I had a Wellbeing or Deep Tissue Massage and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 2 months ago
Staff were very nice and professional but unfortunately I felt the massage itself wasn't really up to standard. It was relaxing but didn't do much for getting the knots out...

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 months ago
Thank you for your comments.
Our massages are all carried out in accordance with Elemis' training, which states that we are not permitted to perform sustained firm pressure massage on pregnant clients. The Nurturing Massage for Mother To Be is intended to promote relaxation, and increase superficial circulation, with limited pressure, whilst remaining within the guidelines set out by Elemis with the advice of medical professionals who were consulted when this massage was devised. I'm sorry that you felt that your massage was not up to standard, but I hope that this has explained sufficiently why this service was not comparable with a deeper tissue massage.

Report as inappropriate

Verified review Visited March 2016
Posted 2 months ago
Great service. Good customer service. Highly satisfy.can recommend the service and treatment.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 2 months ago
Really great value for money and very professional

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 2 months ago
As good as always. Been visiting them for over a year now. Never felt disappointed. Staff is always very nice. Have the exact know how for massages. And very clean and nice venue.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited February 2016
Posted 2 months ago
Excellent massage in a lovely environment. I would recommend trying The Cocoon Rooms if you haven't already!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited February 2016
Posted 2 months ago
I had a Elemis Mother to Be Massage and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Posted 2 months ago
Veritable Shangri-La, sumptuous, relaxing surroundings, highly professional staff, very warm Manageress, left felt like I was floating! Thoroughly recommend it to anyone

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited February 2016
Posted 2 months ago
This one was booked for my mum as a treat! It was her first time here! She absolutely loved it from the venue to the massage and as always the great service by Sarah.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited February 2016
Posted 3 months ago
Great

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited February 2016
Posted 3 months ago
This was my second time in the Cocoon rooms for Hollywood waxing. The overall experience was great, the beautician Steph was quick and it wasn't very painful but someone did walk in whilst I was getting my wax done which was startling and really not what you want!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews