The Club Hotel & Spa, Jersey Reviews
Green Street, St Helier, Jersey, JE2 4UH
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591 reviews
Venue was very disappointing. I have been there a few times before but this was the most disappointing. The receptionist was ok but not that welcoming. My friend and I arrived at 9am and there was no hand wash in the changing rooms. I told the receptionist but none had been put there by the time I left.
My friend asked for a glass of water as there were no glasses in the relaxation room. It took 10 minutes and it did not contain any water so she had to go back down to the relaxation room. Rest
Treatment by Cristina•Relaxing Massage
The spa cancelled my appointments on the morning of the appointments. This after I had received a text confirming my appointments. And it's the second time in a month this has happened, with no acknowledgement or compensation for the disappointment and inconvenience of having the cancellation, and wasting two days of holiday from work. I still have not received a refund from the second cancellation either.
Body WrapsShow all…
Didn’t have the rasul treatment as the spa double booked (but initially said their therapist was ill). Really unhappy with this as it was meant to be my husbands birthday treat.
Rasul and Mud TreatmentsShow all…
Roxy was amazing I would recommend the spa and treatment but not to stay at the hotel itself
Manicure
There were many great aspects to the hotel: the reception team was welcoming and helpful. The service in the bar was excellent as was our experience of the Bohemia restaurant.
However, the service at breakfast was rather haphazard: on the first morning we were left unattended for over ten minutes whilst others who arrived later than us were served first. I'd booked and paid in full for a spa treatment weeks in advance, which was cancelled a few days beforehand without any reason provided.
Aromatherapy Massage
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