Simran is a great therapist, remembers her clients' preferences and is very knowledgeable. The treatments are great value, the only downside for me is that the beds are very uncomfortable when lying on your back. I've visited a large number of spas/salons and never had the problem I have here. When you're lying down for 2 hours straight you need to be comfortable and it's a false economy to not invest in good quality, comfortable beds as some clients who would come back might not due to this issue.