I was disappointed when I arrived to be told that the stylist that I had booked, Burkan, had been double-booked and I was now moved to another stylist. I said I would wait for Burkan but this meant that I was late for my next appointment, as I wasn't seen until almost half an hour after my appointment time.
And my appointment was at 12:50 - at 13.06 I received an e-mail from Treatwell to say that my appointment had been rescehduled to 13:00. The e-mail arrived AFTER the new appointment time!
Nothing was any trouble to my stylist. I was going to a Royal Garden Party afterwards and he gave me an exceptional hair style. Very happy with his skills.