I had a lovely experience in the spa, but the booking experience wasn’t very smooth. I rang on multiple days and no one answered the phone or answered my messages. When I arrived on the day, the lady at reception didn’t understand how they process Treatwell purchases and it took a while to get my booking. I think more training could be required, but it didn’t ruin my relaxed experience.
The staff are lovely and the massage was very good and I stayed and paid extra for the thermal spa - it would be better value if it was included. Overall a lovely day. Really good spa just missing a hot tub which would make it even better!
Great value for an amazing spa experience. Incredibly clean, and due to the space and facilities being adequate (2 saunas and 2 steamrooms) no crowding.