Need to stop taking walk-ins when they have bookings later on. I had to wait over 30 minutes for my booking because they were with walk-in customers. I was hppy with my nails in the end and service was good, but not a pleasant experience at all and staff seemed over worked.
It was my first time visiting this salon and unfortunately I won’t be going back. Initially my appointment started out positive, good atmosphere and had a laugh with a couple of the nail technicians however as it began to get busy it became a very stressful atmosphere. The staff became rude to customers and agreeing to take customers when the didn’t have time and asked them to come back the next day. It felt really unorganised and unprofessional. When I was getting my nail art done, the polish wasn’t setting properly and the nail technician kept blaming me for moving however I kept my hand exactly where they said. They ended up have to redo one of my nails and they kept letting out huge sighs which made me feel uncomfortable and stressed. Also I felt they didn’t listen to me and kept talking over me when I was trying to explain what I wanted. Not a great experience unfortunately.
Appointment started over 15 minutes late with no apology. Was passed between multiple staff members. Missed my non refundable train as the appointment was so unorganised and now I'm£30 put of pocket on transport because of this. Very unprofessional and won't be back which is a shameas my nails do look nice but service was a joke