Simply Clinics - Shepherd's Bush Reviews

20 Goldhawk Road, Shepherds Bush, London, W12 8DH

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Reviews are written by customers after their visit.

4.8
2106 reviews

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Written by our customers, so you know what to expect at each and every venue.
I had a terrible experience on this occasion. First, I was called by the venue and told they had double booked so instead could I reschedule for a Friday evening. Second, I arrived on the Friday evening and was told by the therapist I should have arrived 5 mins ahead of the stated time and that she had already packed up to go home. Third, I rebooked the appointment for a month later and arrived early to be told that my appointment had been moved from 3pm to 3.15pm without any prior notice
Friendly service and quick, professional wax
All good quick and easy!
The clinic was closed, and nobody informed me about this. I called the clinic, and the lady on the phone was extremely rude. She insisted that my appointment was at 10:30, even though it was clearly scheduled for 10:00 in the app. She also seemed to blame me for the situation. In the end, the clinic was never open that day.
Always a positive experience at simply clinics. ZN was amazing as per usual.