I booked for myself and my mom. Overall both our stylists were tentative, experienced, polite and listened. However they were overbooked, very busy and it took almost 5 hours to finish. My mom did not have time to cut her hair cause we had to leave. Also, hair colouring results are not always 100% what you expect, so stylists should be more clear at the beginning and manage expectations. Mostly though they should not overbook.
The haircut was very good, however they didn't have any hot water that day so I didn't get it washed. But that was just a one off! They were running to time which I appreciate.