Rosebery Rooms Reviews
The Kumari Club, 168 Clerkenwell Road London, Clerkenwell, London, EC1R 5DE
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793 reviews
The Massage was done by Aurora, very relaxing and professional. I was offered to buy a course - was worth it.
My first experience is so good, will definitely return for more. I heard some other clients say their waxing is really good.
Lady was very welcoming and happy to help. I would definitely go back there and she actually did more than I expected her to, did not feel embarrassing at all.
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Quick and efficient wax, yet really good. I had Sonia who was really friendly and very good. Room was a bit small but it was good enough and clean. I was offered an offer to bulk buy waxes and was told 30% off for 6 or 50% off for 12, but when I asked specific prices they didn't add up to 30% and 50% off of the full price on the booking system (it was more like 20% and 30% off) - so I'd be careful with their offers. However I will probably go back because it is the best wax I've had in the past year.
I had the worst experience in this salon today. I have been going to Rosebery Rooms for months and used to always enjoy my experience so kept booking again and again. The staff were friendly and after the treatment always gave me my privacy to dress alone. Today, being a repeat customer who usually arrives early, I arrived 10mins late only to be abruptly informed by the manager that I was late and had missed my appointment. 10mins!? Surely she could see that I had been a few times before and was quite regular. The manager then proceeded with the treatment anyway. She wasn't that friendly and informed me that I would have to pay more for the treatment I had always had. Why did I have to pay more this time?! In the past I had kept returning because I prepaid and always had the same wax so no conversation about costs was brought up. This particular technician's technique was strange and she didn't make an effort to make me feel comfortable at all. We discussed an extra £5 which I agreed to and when I was about to leave, she asked me for £35 more. I had already paid. I still don't know why I had to pay more this time for a treatment I had always had. I then had to dress in front of her while she prepared for the next customer - no privacy and I felt like I was on a conveyor belt. Like I said, it was never like this in the past. This salon has changed and I left poorer and sadder that I will now have to find another salon.
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