First visit, it was a little bit confusing on how to get to the studio as are most places at peckham levels but I just phoned Pinar and she came out to find me. She was so friendly and nice. She asked me what I wanted and went through the process. She also uses great lashes, they are very light and soft and great quality. reducing irritation after the visit. She was gentle and very considerate. Once she has a feel for what look you are after she works with you to achieve it!