Pierre Alexandre Colour Bar Leeds Reviews
12 Duncan Street, Leeds, West Yorkshire, LS1 6DL
Check availability and book onlineReviews are written by customers after their visit.
865 reviews
After booking my appointment I received a text from salon confirming it however they had added another 10 minutes onto the time I wanted. I needed to be out of the salon by half 5 and hoped I'd just make it with a 1hr appointment. I turned up at my origianl treatment time and was offered a drink and to give them my coat. It was cold without this with the door opening and closing.. after 15 mins of waiting and a different hairdresser apologising to a customer he was running late I asked the receptionist how long i would have to wait she explained why she was behind and would be about 10 minutes, she didn't seem happy and looked annoyed throughout my visit - not very welcoming. Another 20 mins passed and i again asked how long i would have to wait as there were 3 hairdressers stood chatting with receptionist and laughing. I appreciate they are entitled to breaks but after 45 minutes I was pretty angry by this point. I asked if someone else could do my hair as I needed to go and the service I received was completely unacceptable so far. I had my hair washed by a trainee who was lovely but took quite a while to wash my hair.. I was asked to move chairs and was sat directly next to the speaker which was very loud. I received a free treatment on my hair as an apology for delay which made my hair look healthy and refreshed.
I didn't get out of the salon till after 6pm and was late for an event with an upset child who was waiting for me.
The hairdresser did give me a good cut- though I found it strange she asked me to stand up for her to cut it? A more senior stylist also came over to give her tips to better cut my hair which I appreciate but delayed me even longer.
I really loved the haircut but I was really angry and upset at the service. I'd like to think I'd give the salon another chance for a better service but the customer service really let them down. I picked them cause they were so highly rated on treatwell so I really expected alot more.
Lovely visit, got a booking half and hour before needed and Katie was great, this is now my go-to hairdresser for sure, got so many compliments.
Amazing cut from Annelise, she took the time to discuss my options and really pulled it off. Sorry I didn't get the girls name who shampooed me but she did a brilliant job.
Katie was great, She explained what was possible due to my current hair colour & condition once I had requested a colour. Once it was all done I realised she was spot on.
Jodie really looked after me and put a smile on my face. She has done a lovely job of my hair colouring and cutting. Really enjoyed visiting this salon. Will certainly go again. Would highly recommend.
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