Very disappointed with my experience - I purchased a £36 package for wash, conditioning mask, cut and blow dry. When I arrived, they were short of stylists and so there was only one stylist having to cut multiple peoples' hair at once. She was clearly very angry about it and I can't help but feel like she took it out on my hair... There was no conditioning treatment, just one single shampoo, and then she started to cut my hair without asking what I wanted done. I tried to explain a couple of times but there was no recognition that she had heard what I had said. It was done in such a hurry, blow dried with such rough force, I just sat there with my eyes closed waiting for it all to be over. Gusto is a sleek looking place, and I have no doubt the stylists are talented, but their attitude towards me that day was really unacceptable. I'm just annoyed at myself for paying the £36.

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