I always respect Gusto for providing affordable hair services in central London, however in my recent trips I've been really let down by the hair washing. I feel like this is a vital part of the experience, and for the past three visits it has been a little bit slap dash, without a proper shampoo to the roots etc. The 'luxury conditioning treatment' is just conditioner, not left on the hair for more than a few minutes. I was also slightly shocked on how zero product they use on the hair before the blow dry- no protection mists or serums to project my bleached, fine hair. I keep coming back to Gusto for the good price, but I am definitely on the hunt for something a bit more efficient.