Booked a haircut, wash & dry with a treatment mask literally half and hour before on a weekday. We weren’t disappointed. We were greeted nicely and my treatment started soon after. Staff was warm and friendly. Emile gave me a wonderful haircut and checked throughout. He even set amazing waves. A++
I have booked a blow dry at Gusto Hair after reading many positive reviews but I was left disappointed.
The stylist was 10 minutes late and receptionist clearly could not locate him. As I was waiting, another stylist openly panicked about a customer making appointment through Treatwell and the salon not being able to accommodate it. Not a comfortable situation to witness as a first time customer. Stylist looking after me eventually appeared from (I assume) staff room and was playing on his phone.
Hair wash was ok, but rather rushed and did not feel like a lot of thought was given to make the client comfortable. As I was waiting for the treatment to set in the stylist just got back to play with his phone.
I must have looked distressed when I was sat in a chair for the blow dry as the stylist asked (rather aggressively) what was wrong and what can he do for me. I was a bit shaken by his tone so was only able to answer that I hope he can continue with the treatment.
The end result looked good, but the customer manner needs much improvement.
Absolutely my fave salon in London, excellent skill with the highlights, stylist was always in control with lots of flair and ability.
Will always be a loyal Gusto customer!