I initially booked a haircut, wash and blow dry. When I went there, I explained to the stylist that I wanted a haircut with layers. He looked at my hair, left and came back with a new price. He said he was going to charge me an additional £10 because what I wanted was not just a haircut but a restyling. I’ve never heard of this before and tried to explain this to him. He wasn’t listening to me but since I already paid and made my way down to the salon, I gave up and said okay to the additional payment. I will never go to this place again. I told the stylist that their page does not mention anything about what a restyling entails nor a haircut so how could he just tell me this now? I’ve made a complaint to Treatwell and hopefully they will help me resolve this issue. I would advise that you double check before booking. I will never go to this salon again! The only reason I went in the first place was because of the great reviews but I don’t know if they were trying to pull a fast one.

Alisha•over 7 years ago

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