My hairdresser was Rafaele. He did a great job and I have had many compliments since my hair cut. The deep conditioning scalp massage was to-die-for. I would definitely go back just for it.
The haircut was poor, there is not much else to say about it. The layers I wanted just aren't there and I am beginning to think maybe I should have gone somewhere more expensive with the hope of being pleased with a fresh cut (first time in a long long time!). Customer service - poor, ambience - poor. And I got my hair washed next to a smelly bin on a hot day. Enough said.
The manager called me 1h30min before my appointment asking if I could arrive 15-30min earlier, which I did. When I arrived at the salon, the stylist that I had made an appointment with was busy with another customer, so I ended up with another stylist. I didn't catch the name of my stylist (she was from Latvia, that's all I know), but I really liked her advice, the haircut was nice and a friend of mine told me that the blow dry was really good. My friend even asked me for the salon's details.