Great treatment. At first I was nervous about it as the salon needs a makeover but eased into it and am so happy with my full head if highlights! Will go back n
After initial mix up with booking (person who I had booked on Treatwell was not in) and staff not really sure what was going on (one or two newcomers) I was very pleased with the service and attention I received at Gusto. John was helpful, polite and clearly very experienced. Not having been to Gusto previously I was concerned about having colour treatments, but I was thrilled with the results and would certainly recommend him highly. I also appreciated that due complications with booking, I was not charged £35 extra for root colour which I was given to understand was not included in the original deal advertised by Treatwell. Overall, very satisfactory and certainly competitive prices for treatments on offer.
So this salon offers really great prices, but they certainly don't go out of their way to make you feel super appreciated. I booked a specific stylist for a day that the online booking system said he was available for. Upon arrival I was told he doesn't work today so another stylist would be taking me on, to mine and his surprise. Supposedly the salon had confirmed the details of my booking with Treatwell so I was confused as to why I was able to schedule an appointment with a stylist who wasn't even working at all that day.
My stylist said about 10 words to me during my entire cut. He was very competent and seemed like he knew what he was doing, just no bedside manor. I don't know about you but when I'm sitting in a chair staring at a mirror for over 15 minutes I would like to have a little conversation. The hair from the previous client hadn't been swept up so I was sitting in his hair for about 10 minutes before someone came and took care of it.
I would go back again just for the amazing prices, but I had booked a cut, wash, and deep hair treatment, of which I did not receive the hair treatment. I'm fine with being passed off to another stylist however if you're going to do so at least inform the new stylist of what I had paid for.
Big Bouncy hair thanks to John. Cut is spot on, exactly what I wanted and hair looks and feels amazing. Great Job, will definitely be going back and asking for John:) Also the gentleman on reception was really friendly and attentive, knew my name straight away, asked if I wanted anything to drink... very nice man.