Not really happy with the cut. I told the stylist my parting is to the side, yet he still did the parting in the middle to cut my layers, and to shape hair around my face. So as you can imagine, now when I style my hair, with the parting to the side, my layers are uneven! He'd blow dried my hair with curls on the day so I didn't realise notice how uneven it was until I washed and styled my hair a few days later.
The venue itself is small, but decorated to make it look bigger. This is not a problem as it is London! However, it's not kept clean at all. The cupboard you face when they wash your hair is horrific. Clearly it's never been cleaned, it is so dirty it actually makes you close your eyes the whole time you have your hair washed.
Then I was given a mug (!) of tea, which had hair in it... and it wasn't my hair that had been cut and fallen in... it came from the make-shift kitchen with hair in it.
Will never go back here again and would not recommend to anyone.
Budget hair cut and blow dry but definitely not in a budget setting! I had Mike shampoo and cut my hair - best hair cut I've had in a long time. He listened closely to what I wanted and made helpful suggestions. The blow dry was pretty good, not the best I've had but not the worst. Overall it was excellent value. I would definitely go back.
I enjoyed my visit to the salon but i think there's definitely room for improvement. If you are looking for a no frills but excellent cut and colour then it's worth a visit but if you'd like a pampering and luxurious experience then it's not the place to go. I was 5 minutes early to arrive for my appointment and i quickly sat down to wait. However, i wasn't acknowledged by anyone in the salon for almost 10 minutes before i took a seat. I booked in with Ionas so was surprised when a lady began to see to my hair and there wasn't any explanation as to why i didn't have the person i'd booked with. There wasn't any hair consultation at all, just simply what sort of colour i wanted so i was slightly apprehensive throughout the appointment as to what the finished result would be. The lady that did my hair was extremely friendly and did a great job and the blow dry was lovely. I was definitely pleasantly pleased with the final result but the overall customer experience and service could be improved.
The staff at Gusto were so welcoming, they really made me feel comfortable from the off. I usually hate the awkwardness of getting my hair done and dread sitting for hours with awkward chat, but Beatrice was so naturally personable and made me feel totally at ease, for me this is just as important as my hair cut/colour. She made great suggestions and although not my usual hair cut and style, I am loving the change. Thank you Beatrice, I will definitely be coming back! Plus I was offered a glass of wine when I came in, perfect!