Bita really did a great job and I can't recommend her highly enough! We had a brief consultation first and she did my hair exactly the way I wanted it to be! I am very happy about the whole experience and I would definitely go back.
I arrived 15minutes early for my appointment and they were able to see me earlier - which was great. I was asked what I would like to drink and asked for some water - which never showed up - in fairness, I wasn't too fussed so didn't chase. The wash was ok, I like having a little massage and didn't get that so was a little disappointed. The cut was good. The stylist, Bita, wasn't the most chatty but that suited me fine - it was a Friday evening after a long week at work. The only issue I had was how painful the blow-dry was. My hair hurt so much I kept pulling away and at one point, just wanted to stop and take a break. It all looked good in the end but during it, it was really sore and my hair was burning hot - which isn't great.
The staff were very friendly. This was my first visit to Gusto, and I really wanted to change my look. The stylist I had was great, he knew exactly what was right for me, and I walked out with amazing new hair. Will definitely visit again!