My stylist was fantastic, really listened to what I wanted and gave a fantastic service. Always a good atmosphere in this salon and they really care about giving you a good experience, would hugely recommend.
I have mixed feelings on Gusto! The first time I went I wasn't satisfied with the colour, or the cut, or the service, and I came away wondering why I'd wasted my money. Due to the cheap packages though, I decided to give them another try, and was much happier the second time—I had a female hairdresser (can't remember her name) who was lovely and talented and my hair looked great. Third visit down and I probably won't be going back - the colour isn't what I asked for, I feel like it looks exactly the same as when I went in which feels like a waste of money, and the cut is also pretty disappointing as I'm going to have to go and have another session elsewhere to get what I actually wanted. Nice enough staff, shame it didn't work out!
I have been going to this salon for over a year now and have never had a problem. Unfortunately, this time was different. The ambience was terrible as the receptionist and my stylist were having a poorly hidden argument with another one of the stylists. That instantly made me uncomfortable. I asked my stylist for the usual colour, but brightened up a little. My roots are bright orange and the rest of my hair is red. I pointed this out to her and she became aggressive and confrontational, making comments about how I 'obviously don't like her' and there's 'no pleasing some people'. I complained to the manager and he was very helpful, offering me a correction and free cut and blow dry. I would be returning to this salon if it weren't for the fact that another member of staff took my personal mobile number off of the system and text me!! I couldn't believe that such a breech of privacy was allowed. That was the last straw unfortunately, and I won't be going back.