I have FINALLY found a great stylist! I was greeted quickly, offered tea/coffee, and we got right down to business. I have very short hair, so it's important that I have a stylist who knows how to do a short feminine cut. I was not disappointed - Ionas not only cut it perfectly, but also helped me develop a plan for growing it out. It's been a month and it STILL looks fantastic. After years of searching for a great salon in London, I have finally found the one for me. Thank you!
Although i was made to wait 20 minutes due to previous customer being late for her appointment, i was very happy with the cut and service and would definitely go back
Brilliant - really friendly staff and a truly beautiful colour. It's so rare you come away from a salon having received exactly what you've asked for, but I certainly did at Gusto! Very happy customer :)
The experience didn't start well, as I had booked in for the wrong-length haircut (the instructions online said shoulder-blade for medium length hair, whilst the salon asked for shoulder). This would have been fine, and I was happy to pay the difference, until the hairdresser made a flippant, and frankly rude, comment about "every woman should know what medium length hair means". I was not impressed, and thankfully got passed over to a colleague. Even with a fresh start, I did not feel at all comfortable. Despite knowing exactly how I wanted my haircut, I felt challenged by the hairdresser. The point at which I was told "I could recommend a shampoo for your frizzy hair, but you probably wouldn't listen to me" was the point at which I decided I should share such awful customer service! Thankfully I ended up with a haircut I was pleased with, but it was not worth such a stressful experience.