Good haircut and friendly staff but the experience was nowhere near as good as when I visited the Covent Garden Salon! Very small and poky in Soho, with nerd of a refresh. Sadly the conditioning treatment wasn’t as hydrating as last time too, which transformed my hair before
Lovely staff who look after you well with refreshments and conversation. I felt the blow dry was quite nice but didn't last because the hair wasn't tightly pulled and heated with the dryer. I saw stray locks of hair being left and only gathered later so they hadn't had enough heat in the styling process. Overall the value was good though
I had visited the Gusto branch in Tottenham Court Road a few months prior and had a great experience. Unfortunately the Soho branch is not the same - was kept waiting 20 mins for an evening appointment with no apology. Their boiler had broken (which I was not warned about upon arrival) which meant either waiting 30 mins for water to warm up or go with cold water for my luxury conditioning treatment. I was not offered any money off the haircut as a result.
That was my second visit in Gusto.First cut was great,however second visit was disappointed.It was extremely busy with delays etc.which is fine considering pre-Christmas time.I booked haircut but instead I got only quick trim with not the one stylist who was confirmed on Treatwell.My hair line is not straight anymore :(.Thats a pity cos I thought I found my perfect salon,sadly not.