Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
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3821 reviews
The Lisa Shepherd Salon is in a very good central location. They offer a choice of drinks from a flash smeg fridge. The cut was good and they took their time trying to correct an awful cut at Burlingtons. I'd go back and recommend it to a friend.
Before I start, I want to say that I am not usually one to complain, but I feel that I need to warn people about this salon. I visited Lisa Shepherd London for a Brazilian Blow Dry, using a Wahanda deal. I originally had problems trying to book in for an appointment. As I don't live locally to London, I didn't have chance to use my voucher until near it's expiry date, and the actual appointment was booked for the day before the expiry date (earliest appointment they had, despite calling up to book 3 weeks earlier). The day before my original appointment, I ended up having to cancel due to an unforeseen family emergency. Therefore I rang the salon to explain my situation, and politely asked if there was any chance that I could re-book another appointment and have the expiry date of the voucher extended by just a week or so at the managers discretion, in order to use it at the time of a new appointment. I was told that the manager said that there was nothing he could do, and he wouldn't extend the date by a week! I'd have to ring Wahanda and ask them if they could do anything. I rang Wahanda and the lovely guy I spoke to said that he couldn't understand why the Manager wanted me to ring Wahanda, as like I expected, it would have to be extended at Lisa Shepherds managers discretion. He spoke to Lisa Shepherd on my behalf to explain exactly what I had told him and the salon already. Suddenly, the manager agreed to allow me to use my voucher a few days past the expiry date after all! Top marks to the man at Wahanda, very pleasant and helpful.
I have had a Brazilian Blow Dry previously at a different salon in June last year and absolutely loved the smoothness and condition of my hair afterwards. Therefore, I knew what to expect. I had high hopes of Lisa Shepherd, knowing that they were the company that was used on 10 years younger, hence why I was willing to travel a 120 mile round journey to get to London for it. I do not think that the hairdresser at Lisa Shepherd gave me a proper full Brazilian Blow Dry, either that or the organic product that they use is useless! I followed everything that I was told, ie, don't get my hair wet for 3 days, straighten it if I get any kinks within the 3 days before first washing it, use sodium and paraben free shampoo & conditioner etc etc, but the treatment has had no effect on my hair whatsoever! In fact, it has seemed more frizzy and dry if anything since having this treatment done at Lisa Shepherd! Even the day after I first washed it (5 days after having the treatment applied), my hair frizzed up just walking into my bathroom when it was slightly steamy! My hair wouldn't even frizz when I went out in the rain 3 months later after the first Brazilian blow dry that I had! Overall, Lisa Shepherds treatment was a real disappointment, and I feel like it was a complete waste of the £74 voucher, plus travel expenses to and from London. So glad that I didn't pay the full cost of the treatment as I would have been extremely upset with the results. If I lived closer to London, I would have gone straight back and complained. I was also not offered the glass of wine that I was meant to have included in the cost of the voucher, and there wasn't even any soft drinks in the fridge that I could have instead of the wine.
The hairdresser that applied my treatment was friendly to me, but I didn't like the way that one of her rude colleagues (a supervisor or manager I believe), spoke down to her loudly in front of me and the other customers (basically accusing her of stealing a pair of hair straighteners after their staff party a couple of weeks earlier, as one of the pairs of straighteners had been missing since then!). It made me feel very awkward, so I dread to think of how she must have felt! I didn't feel that it was a good image of the salon, and could have been done much more tactfully (ie in private!). I personally would never use this salon again for all the reasons mentioned. I don't know if I was treated like this because of the fact that I used a Wahanda voucher instead of paying the full cost for the treatment, but if this is the case, then they shouldn't offer these special deals! It certainly doesn't encourage people to become repeat customers, which i'm sure is the reason why they offer the special deals in the first place! Be wary if you are going to buy a special deal for this salon. If you do then I pray that you get the treatments that you paid for (that work!!!), and a much higher level of customer service than I did!
Lovely place, excellent waiting area with lots of drinks/entertainment. Hair cut was fine and my stylist was chatty and friendly. I'll go back the next time I can get a discount!
Absoloutely brilliant! I wish I could afford to go to this salon all the time. The deal was very good value for money and I was really happy with my cut and blow dry, the stylist gave me exactly what I asked for. The staff were very friendly and the facilities for clients to use while they are waiting are great - laptops for clients to use, stations to charge your phone, coffee machine and a fridge full of wine!
I went to Lisa Shepherd London for a haircut and conditioning treatment. The entire experience was excellent. The salon is really lovely and the staff are all very friendly. They have really thought things through - right down to tiny details like mobile phone charging while you have your hair done! The haircut itself was fab and I will definitely go back.
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