Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
Check availability and book onlineReviews are written by customers after their visit.
3821 reviews
I have read bad reviews and good reviews on this hair salon, so I was a bit apprehensive before my visit.
However I didn't need to be as the whole experince was excelent. The place itself was so very nice and being a Tuesday was not that busy.
I guess you have to be lucky with you therapist, mine was very nice and looked like she knew what she was doing. I think I will be back for other threatments.
Please see my earlier review re booking this in.
Finally managed to book this in after complaining to the Manager about being booked in on Easter Sunday.
Turned up on Sunday and felt like a lower class citizen, there were 2 guys and a girl working and the guy I spoke to was very dismissive and I never got an apology from anyone there about what happened, even when I phoned up to complain no one said sorry they just said they didn't knwo why it happened.
Towards the end of the treatment the salon was closing and very quiet and I could hear the two guys whispering about me and laughing - very indiscreetly. The girl who actually did the treatement was very nice. When I left the other guys there (whether a manager or not I'm not sure) were no where to be seen and I was not offered the compensatory shampoo I was promised for being messed around.
All in all felt like just another west end salon with their heads up their a**.
Purchased the deal on Wahanda and oh my, what a venue and such great staff... you would never feel that you came in with a voucher.. almost made you fee like you paid top quid for it.
It's got the most usual set-up with ipad's lying around, self service area and fruit...
I would MOST definitely recommend this place.
I have nothing but good things to say about Lisa Shepherd after my appointment. I went in for a half head of highlights and cut but my hair is quite damaged on the top and Reena my colour stylist said that highlighting would not only damage my hair further but also look odd due to the short sections I have. Her advice was thorough and sincere and something that I was very grateful for. Instead she gave me a deep conditioning treatment and my cut as arranged.
Tom cut my hair and gave more great advice regarding how to look after it, how to style it and how to protect it while I’m on holiday in a few weeks time. I have a real complex about my hair and normally hate everything about it but I felt like, for the first time in ages I have the right advice to be able to get my hair back in good condition and learn to love it again!
I bought the Groupon deal for the half-head highlights, conditioning treatment plus cut and blow dry. I was directed by the company to book online via SurveyMonkey but nobody ever came back to me so I had to call for an appointment. Not very impressive. Had to wait a week and a half for appointment but this was lucky due to my being a teacher on the Easter break and thus I could come in during the day.
I arrived at the salon about 5 mins early and was directed to the waiting area. This is definitely the best bit about this salon, having a variety of self-service drinks available, magazines, newspapers and two laptops for internet use. I have to say the salon did feel cramped to me, however, with chairs and sinks squeezed in. It was also quite a mess, with a large island in the middle stewn with half-empty hair dye tubes etc. I really don't like mess as it makes me think the staff don't really care etc.
I was asked to come over for the brief consultation before my highlights were done. I had a guy possibly called Luke or Lee do my highlights, I can't quite remember. I explained that I wanted the colour to look natural etc but not brassy and explained that I mainly needed re-growth doing etc. The colourist did a resonable job but I felt he was quite stingy with the foils he put in (possibly as I had booked a cheaper Groupon deal). My colour looks natural but you can see roots that should have been dealt with etc. I only really noticed this when I got home.
After my highlights were ready a young girl was directed to wash my hair. She did a very average job, slopping the water over my ears quite a bit and only massaged my head for a few seconds. I had paid for a treatment and some for of conditioning was put on my head but was washed out almost straight away. With other treatments I have had I know they need to be left on for at least 10 mins so am pretty sure this was either not done properly or was just normal conditioner.
After washing, I was directed over to a chair and another stylist did my cut. I think it is not particularly great having 3 people attend to you in one appointment and much prefer the same person to cut and colour my hair. The stylist did an ok job but I felt it was quite a lazy cut, really only a trim with not much effort put in. The thing the really irritated me was that she did not use a brush to get the cut hair off me hair and face, thus I ended up with hair all over my clothes and a long hair stuck in my eye which I had to fish out. Not impressed as I haven't experienced this kind of slopiness before. Once the stylist was finished she said she would get the colourist to look over the colour but he was too busy having his own hair done! Think this is quite poor and staff treatements should not take place while their clients are still there etc.
The entire highlights, cut and finish only took 1.5 hours, half the time it usually takes so I know they did a rushed job. For the price I paid it is just about acceptable but I would have been very unhappy had I paid the full whack. I would say this salon relies heavily on customers with vouchers but then treats people just like a number and aims to get them in and out as quickly as possible. I certainly have had much better service elsewhere using vouchers, often for less money too. Due to this experience, I would not personally return to this salon.
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