Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
Check availability and book onlineReviews are written by customers after their visit.
3817 reviews
I bought a voucher for a Brazilian Blow Dry as a birthday treat for my daughter so this review is her experience and not mine. She was told at the salon that she needed to use a special shampoo that was 'sulphate free' after treatment (she didn't know this before) and that if she didn't then they couldn't 'guarantee' the treatment. So not wanting to waste the process she decided that she would buy the right shampoo from them before she left. At the end she asked about the shampoo, was shown a couple of the brands they stock but they couldn't sell her the right shampoo as they didn't have any in stock. She searched online for advice re shampoo to buy and many sites said the shampoo had to be 'salt free'. Rather confusing. Not helped by the fact most shampoos have 'Sodium Laureth Sulphate' as a major ingredient. Even some organic shampoos have sodium/salt in them so she found a sulphate free shampoo with no added salt as her best bet. Treatment is supposed to be formaldehyde free but there were times the fumes were pretty strong and made her eyes water. A month later her hair is straighter then it was before but she still has to iron it smooth.
Although the facilities were good, she found the atmosphere a bit snooty, like having a discount voucher was not quite as good as being a 'proper' customer' and she says she probably wouldn't go out of her way to go back again. She still thanked me though:) Tip: remember to get yourself the right shampoo beforehand. Hope that helps.
I have read bad reviews and good reviews on this hair salon, so I was a bit apprehensive before my visit.
However I didn't need to be as the whole experince was excelent. The place itself was so very nice and being a Tuesday was not that busy.
I guess you have to be lucky with you therapist, mine was very nice and looked like she knew what she was doing. I think I will be back for other threatments.
Please see my earlier review re booking this in.
Finally managed to book this in after complaining to the Manager about being booked in on Easter Sunday.
Turned up on Sunday and felt like a lower class citizen, there were 2 guys and a girl working and the guy I spoke to was very dismissive and I never got an apology from anyone there about what happened, even when I phoned up to complain no one said sorry they just said they didn't knwo why it happened.
Towards the end of the treatment the salon was closing and very quiet and I could hear the two guys whispering about me and laughing - very indiscreetly. The girl who actually did the treatement was very nice. When I left the other guys there (whether a manager or not I'm not sure) were no where to be seen and I was not offered the compensatory shampoo I was promised for being messed around.
All in all felt like just another west end salon with their heads up their a**.
Purchased the deal on Wahanda and oh my, what a venue and such great staff... you would never feel that you came in with a voucher.. almost made you fee like you paid top quid for it.
It's got the most usual set-up with ipad's lying around, self service area and fruit...
I would MOST definitely recommend this place.
I have nothing but good things to say about Lisa Shepherd after my appointment. I went in for a half head of highlights and cut but my hair is quite damaged on the top and Reena my colour stylist said that highlighting would not only damage my hair further but also look odd due to the short sections I have. Her advice was thorough and sincere and something that I was very grateful for. Instead she gave me a deep conditioning treatment and my cut as arranged.
Tom cut my hair and gave more great advice regarding how to look after it, how to style it and how to protect it while I’m on holiday in a few weeks time. I have a real complex about my hair and normally hate everything about it but I felt like, for the first time in ages I have the right advice to be able to get my hair back in good condition and learn to love it again!
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