I had a balayage and finish with Roland, one of the senior stylists. This was a second time getting balayage done and I wanted to freshen up the colour. Whereas previously I was shown some colour samples as to what shade I might expect at the end, Roland consulted me on the placement and we agreed it would be to an effect of some photographs that I showed.
The end result is ok. In comparison with the previous experience of balayage, I wouldn't say it was worth the price paid. The blow dry was good but I feel the colour is far from what I had in mind and pieces of hair on the underside have not taken to the colour well, perhaps because the dye wasn't left on long enough.
The blowdry was good and though the appointment did overrun, it wasn't rushed towards the end.
I found the wash basins to be very uncomfortable when having my hair washed and conditioned, was quite literally a pain in the neck.
The staff was very friendly, the Brazilian waxing was very quick (about 10/15mn) and well done even though it was not perfect (but it's extremely hard to find a beauty institute that does a perfect Brazilian!). Overall I would say it's a very good value for money, especially in London.