The colour was great, it looked really natural. I was asked if I wanted a blow dry which I knew wasn't included in the £109, it would be an extra 35. I declined expecting them to just rough dry it . I was sat on a drying station for a few minutes waiting and was then told that it meant I had to dry my own hair! I understand that it may seem like a good idea if you were just having a cheap haircut and wanted to cut out the expensive of a blow dry but not if you've just paid £109 and they can't even just roughly dry it. It wasn't even explained I was just sat there. Won't be coming back.