Muse of London Reviews

24 Mortimer Street, Oxford Street, London, W1T 3JP

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Reviews are written by customers after their visit.

4.5
3816 reviews

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Written by our customers, so you know what to expect at each and every venue.
Junior hairstylist was super nice and did a great job with my haircut! I’ll defo be back x
Cool atmosphere, very friendly hairdresser. Good haircut but not excellent in the details.
Sarah was brilliant. I had my hair coloured and turned out really great. Will definitely come back.
So I never got my treatment. Came there at 11 for my appointment, the salon was closed. Couple of minutes after a woman comes up to me telling that all the employees are standing on the other side of the road because NOBODY has the keys, said they’ve been waiting for an hour already. Asked me to wait for “a little bit” and that she’ll give me a call, I told her I have to be somewhere at 2. She said she’ll find a time. I spend an hour in a cafe around the corner waiting for the call. After an hour and 15’ when I gave up she calls saying - no, we have no time today. Well since I was there first, maybe, just maybe I should’ve been prioritised to other clients? Maybe they should’ve offered a discount for the inconvenience they’ve put me through? Or done anything at all to prevent this review from happening. Ridiculous and rude attitude, never again am I coming here. Oh, and ladies, read the reviews on google, after I done that I’m happy I never got a haircut here.
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Showed pictures which my stylist did not follow, now much darker than planned