The lady who did my nails this time around was a different lady but I was very impressed with the quality and colour choice of my nails 3 days on. The reason for 4 star is only because a little bit of my thumb has chipped against bra hook which means it hadn't set properly on application? I love this salon, the girls are great and I always book my beauty treatments with them now even though I live in Hertfordshire! My next manicure is booked for 4 weeks times along with IPL. Thanks Puichi